Troubleshooting
What is wrong with your print?
Pick what you see. We will tell you the likely cause and what to try first.
Choose a print problem
- IllustrationStreaks or linesThin marks running across your page.
- IllustrationFaded printText and images look pale or washed out.
- IllustrationMissing colorOne or more ink colors are not showing.
- IllustrationBandingRepeating light and dark horizontal stripes.
- IllustrationBlank pagesPaper comes out with nothing on it.
- IllustrationMisaligned printText or colors look doubled or shifted.
- IllustrationSmudgesWet ink or toner leaves messy marks.
- IllustrationWrong colorsYour print does not match your screen.
- IllustrationPrints too smallYour page prints smaller than expected.
Guided help
Not sure? Answer 3 questions
1. What kind of printer do you have?
2. What is the main thing you notice?
3. When did it start?
Start here
Printer won’t print at all
Start here if no page comes out.
- Test page prints, documents don’tThe printer works but your files will not print.
- Printer is offlineYour computer says the printer is offline.
- Print job stuck in queueJobs sit in the queue and never print.
- Paper jamPaper is stuck or keeps jamming.
- Driver or connection issueThe printer is not found or will not connect.
Start with a test print
Most print problems are easier to fix once you can see them. Print the color test page to check every ink, the nozzle check for gaps and streaks, or the alignment sheet if text looks doubled or edges are cut. Then scan the QR code on the sheet to read your result. Need printing steps for your computer or phone? See the how-to guides.